While in Galway, we stayed at the Amber Bay B&B in Salthill. The location is great as it has sea views and we even had a room with a view. However, there were a few glitches with our stay. First, the water in all of Galway was insafe to drink. In the lobby there was a posting about the bacteria in tap water. While that didn't need to be a big problem, the only warning we had was a letter posted in the entryway. The proprietor never told us about not being able to drink the tap water (which he may or may not have been obligated to do but would have been nice to be told about when we arrived). When we got back home to Dublin, John told us that he had read online that hotels/B&Bs were supposed to provide bottled water. We got one 2 L bottle for three of us during our 4 night stay.
Upon our arrival, the proprietor also questioned that we had three people. I had clearly stated in my email enquiry and on the phone making the reservation that there were two adults and a child. While he didn't have a triple/family room available, he gave us a fold out bed. Shortly after arriving, I went down to pay for our stay since I prefer to pay on arrival than departure. He had quoted a price to me in email and then charged me a different price. I know I should have said something to him but I just didn't feel like it after having driven 4 hours to get there. Upon departure and returning our key, he was going to charge me again. Obviously I didn't pay him twice.
Another disappointment was that the owner didn't talk to us during our stay. We didn't see him initiate conversation with any of the guests. I know it isn't a prerequisite for a B&B owner to be friendly but most are. That is part of the charm of staying in a B&B versus a hotel.